Purchase Conditions

Anabel Ibericos Online Store

It is a necessary requirement for the acquisition of the products offered on this site, that you read and accept the following Terms and Conditions that are written below.

By accepting these General Contract Conditions, the User declares:

  • That you have read and understood what is stated here.
  • That he is a person with sufficient capacity to contract.
  • That it assumes all the obligations set forth herein.

That you have the legal age of majority (18 years) to purchase the products that are offered in it.

To place an order it will be necessary to register by the user, with the entry of reliable personal data and definition of a password. The user can choose and change the password for their account administration access at any time, if they have registered and that it is necessary for the purchase of any of our products. www.carnicasmanolo.es does not assume responsibility in the event that it gives said password to third parties.

By clicking on “Buy” you are placing a binding order for the items that appear in your basket.

Once you have issued your order, we will immediately send you an email confirming it. The binding contract is formalized as soon as you receive the order confirmation from us.

Once the purchase request has been made, the order will leave our facilities within a maximum period of 5 business days.

It is understood by business days, every day between Monday and Friday, both included, but not holidays or weekends

These delivery conditions may be altered, in the event that the purchase made is of a large volume and we do not have stock.

Delivery times can be altered at specific times such as Christmas or Easter due to saturation of the agencies

The prices established in the products will be applicable on the date the order is placed. The prices established are the final prices (total), that is, they include the value added tax in Spain at the applicable legal tax rate. Until full payment of the purchase price is made, the product will remain our property.

The prices of the products offered in the Cárnicas Manolo SL Online Store are only valid for purchases made on this website.

Shipping costs will be displayed during the ordering process. The total cost of the shipment will be identified and detailed on the payment screen and in the proof of payment that is issued.

Duties, customs clearance, costs and local taxes of countries or communities will be paid at the destination by the client, if any, according to the local legislation of each area.

DESTINATION

SHIPPING COSTS

FREE FROM:

SPAIN

SPAIN PENINSULA

€ 6.50

€ 120

SPAIN (BALEARIC ISLANDS)

€ 10.50

200 €

UNITED KINGDOM

ENGLAND

€ 15.50

€ 300

Payment can be made by bank card, Paypal or Bizum

Payment is made by SSL protocol through the Redsys gateway giving the highest security.

All orders are supported by their corresponding invoice, where the products served are detailed. This invoice will be sent by email to the E-Mail address provided in the billing section. In this way, if the order is for a gift, the beneficiary will only receive a document with the list of products without prices.

Once the deposit of the order amount has been received in our bank account, the merchandise is sent from the factory, and the customer is notified by email of its departure and its estimated delivery time.
Upon arrival at destination, the carrier will deliver to the indicated address. If it is not found they will call you by phone or leave a note to arrange delivery.
It is very important, upon receiving the package, to ensure that it is delivered to you in perfect condition.
If this is not the case, you must state it on the delivery note before signing it, so that you can later process a claim if necessary.

  • Promotional vouchers are vouchers that cannot be purchased but are awarded during advertising campaigns and are valid for a certain period of time.
  • Promotional vouchers can be redeemed only once in relation to an order, and only within the established period. Some products may be excluded from the promotion. Promotional vouchers cannot be used to purchase gift vouchers. Please note that a minimum order value may apply to be able to use promotional vouchers.
  • The value of the product must be equal to or greater than the value of the promotional voucher. If the voucher does not cover the value of the product, the difference can be paid using any of the accepted payment methods. The value of the promotional vouchers will not be paid in cash or will accrue interest. Promotional vouchers will not be refunded in the event that all or part of the products are returned.
  • Promotional vouchers can only be redeemed before finalizing the order processing. There is no possibility for vouchers to be applied retroactively. Promotional vouchers cannot be transferred to third parties. Unless otherwise stated, multiple promotional vouchers cannot be combined.
  • If when making the purchase you have used a promotional voucher and, as a result of a cancellation on your part, the total value of your order is less than or equal to the value of the promotional voucher, we reserve the right to charge you the original price of the product you want stay.

Cárnicas Manolo SL works with top quality products. All your shipments are processed with rigorous control taking care of the correct packaging of your products.

This is why as long as the order is delivered in the agreed time and arrives in perfect condition, we will not be able to accept returns.

However, in the event that the recipient receives your order and observes that there is a defect in the packaging or that the product is in poor condition, you can request a return. Not accepting said order and proceeding to write down the incidents on the delivery note of the transport company.

The mechanism provided will be the completion of the form in the following link Return . This will indicate the order number, the reason for the return and the personal data to collect the return. If you wish, you can also contact our customer service department via email shop@anabelibericos.com

From this moment, the company has 7 business days to send a courier to collect the merchandise.

  • The amount of the refund will be the amount paid by the customer, excluding shipping costs.
  • The return procedures will be carried out within 14 calendar days once the item is received at our facilities.
  • The refund will be made to the account used for payment. If you pay by PayPal / credit card, the refund will be made to the account associated with your PayPal account / credit card. If you used a gift voucher for the purchase, we will deposit the corresponding amount in your gift voucher account.

The customer’s purchase can be postponed for anti-fraud verification. It can also be suspended for a longer time for a more rigorous investigation, to avoid fraudulent transactions.

For any question, contact with us.

Likewise, we inform you that the European Commission has an online platform to solve legal disputes, and that it is available at the following link: https://ec.europa.eu/consumers/odr/ . You can file claims through the aforementioned online platform to resolve legal disputes.

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